What answer you'll get depends 90% on how you communicate #1

Posting on this blog is my daily 30-minute training to write in English. But for me it's hard to come up with a topic to write everyday.

So, I decided to write summaries of a book: 伝え方が9割 (What answer you'll get depends 90% on how you communicate).

One chapter for a day.

 Chapter One: There is the art of communication.-- Why are the answers different even though you request for same thing?

-The art of communication increases the probability of YES.
-Most people have not trained themselves for good communication.
-You can arrange words to move someone's emotion. It is like cooking recipes.
-The skill to communicate your message effectively is much more critical than any other skills.
-Personal messages matter: e.g. A waitress's recommendation draws customers' attention more than the restaurant's one.
-"Correct" language you've leaned at school does not work in the practical world.